Validation Phase Added to New ‘ProviderMatch’ Tool, Go-Live Now Late October

Provider Match tip sheetBanner Health has delayed rollout of its new ProviderMatch, or find-a-provider functionality, on its website from today, Sept. 19, to the end of October in order to ensure all physicians feel comfortable with how their public profiles are presented.

“We’re very excited to be moving from countdown to the validation phase for the ‘Find A Provider’ tool,” said Alex Morehouse, Banner Health chief marketing officer. “Physicians let us know — loud and clear — that they’d like a trial period with this new tool before it goes live with the public, so we’ll be opening up our validation phase after the last training session, Sep 18. Many thanks for your engagement.”

Find a Provider Validation Phase

This trial period will allow faculty and staff to better review information and adjust profiles as needed:

  • Starting Sept. 19, we enter a 28-day validation period for our physicians to make edits to their personal profile, or to validate changes that they’ve already made. 
  • Two weeks into the validation period, we will open up the tool to the entire company so that all 50,000 employees can stress test finding a provider on Sofia’s behalf.
  • On Oct. 26, Dr. Mystie Johnson-Foote for Banner Medical Group, Chuck Lehn for Banner Health Network, and Dr. Scott Goodwin for Banner – University Medical Group, will make the final go/no-go decision to release the tool to the public. Their decisions will be based on the accuracy and timeliness of the information that’s been input for their physician groups.

Previewing Your Profile

The new tool can be previewed at — this is the same site where many of you may have “pressure tested” the process recently as early adopters on learning the software program behind the tool.

Among some of the added features in profiles, viewers will see clearly whether a physician’s specialties and hospital affiliations as well as whether they are accepting new patients, age groups seen and how to book an appointment. To personalize profiles, there is also an “Interests & Activities” section and bibliography link for “Research and Publications.” Key words and phrases a provider chooses to be associated with help refine searches as well.

Helpful Documents

Below, please find several documents that offer guidance on how best to present information in profiles, additional tips and FAQs. As some may still have the original launch date on them, please disregard the old dates. Additionally, you may need to be logged in via Banner Health to view some of the links in the documents:

The project team is updating these support materials on a regular basis. For the most up-to-date FAQs, visit the employee website:

Physicians who have not received an email regarding access to their profile can have their administrative team send a request to with the provider’s name, NPI, and practice name.

For additional questions, contact your division or unit administrator or manager. You can reach out also to Colleen Weiss-Ramirez, senior director, web strategy, Banner Health, at or (602) 747-3969.

Release Date: 
09/19/2017 - 4:30pm